"Social networking is the new must-have communication application and is being used for both marketing and operational efficiency," said Rachel Happe, research manager for the Digital Business Economy at IDC. "Social networking applications drive engagements, information exposure, and conversions as well as reducing marketing and operational costs."
There are three social networking segments emerging, IDC's research indicates. These include: self-service applications used by groups and marketing campaign teams; brand applications that focus on persistent customer engagement; and enterprise applications that provide more effective ways of working with customers, partners, and other external parties.
IDC believes the social networking application market will grow rapidly over the next three years and then level off as the majority of large companies likely to deploy social networking eventually do so.
Other key findings from IDC's study include the following:
About this study
This IDC study, Social Networking Application Market Overview and Forecast, (IDC #208313) provides both a qualitative overview of the social networking market and a quantitative forecast of the social networking application market. The qualitative overview includes vendor profiles and a discussion of market dynamics, gathered through vendor and customer interviews as well as supporting secondary research. The report also includes essential guidance for buyers and vendors of the social networking applications.
Meet with Rachel Happe and members of IDC's Digital Marketplace research team at an IDC Digital Marketplace briefing at the San Francisco Airport Marriott in Burlingame, California on Thursday, October 18, 2007.
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